We’re here to help! You can reach our Customer Service Centre at +974 4019 6946 from 10am to 10pm 7 days a week and our Store timing is from Saturday to Thursday - 9am to 8pm and Friday - 4pm to 8pm. Please note, our store working hours may change during the Holy Month of Ramadan.

You’re also welcome to contact us via email at customerservice@megadeals.qa.

Yes, the company has obtained draw permit number 6654/2025, and all draws will be conducted under the supervision of an official representative from the ministry.

The winner is chosen through a certified Random Number Generator (RNG), ensuring transparency and fairness. Our RNG is certified by GLI Europe BV under reference number RN-120-RIS-22-01.

Mega Deals is an e-commerce platform that rewards every purchase with a complimentary Draw entry for a chance to win incredible prizes!    

Our website/App contains videos explaining all processes. You can access how to videos at any time by clicking this link. 

Accessing Mega Deals is simple! Whether you’re using a desktop, smartphone, or tablet, or visiting one of our authorized retailers, you’re always connected to the excitement.

You can access Mega Deals from anywhere in the world.

Yes, we adhere to General Data Protection Regulation (GDPR) and other international standards to safeguard your personal information.

Registering an account isn’t just a step, it’s the start of something exciting! It’s your ticket to shop, win, and enjoy thrilling opportunities with every purchase.

Setting up your account is easy! Just go to the Sign in page, click Sign Up, and follow the on-screen instructions. You'll be ready to shop and win in no time!

No, you can only have one registered account to maintain transparency and provide equal opportunities for everyone.

To edit your account, follow these steps:

1. Go to My Account in the main menu.    

2. Select the Profile.

3. Make the desired changes.

4. Click Save Changes to update your information.

To log out, simply click on your profile icon in the top-right corner and select Log Out from the drop-down menu.

You’ll only receive general notifications while logged out. To get account-related updates, you need to log in.

Don’t worry! Simply click Forgot Password on the Log In page and follow the on-screen instructions to reset your password.

To change your password, follow these steps:

1. Click on My Account in the top-right corner.

2. Select Security from the menu.

3. Choose Change Password and enter your new password.    

4. Follow the on-screen instructions to complete the process.

We accept all major credit and debit cards, making your shopping experience simple and convenient.

To delete your account, follow these steps:

1. Click on My Account in the top-right corner.

2. Select Security from the menu.

3. Choose Delete My Account and confirm your decision.

Note: Once deleted, your account cannot be recovered, and all associated data will be permanently removed.    

We keep the excitement going with new campaigns launching right after the previous one ends, at the sole discretion of Mega Deals. With no fixed timeline, every launch is a surprise waiting for you

We do not have any hidden charges on Mega Deals purchases. However, we recommend checking with your bank to confirm if they apply any transaction or processing fees.